Frequently Asked Questions

Most places where meetings take place or the public attend - e.g. Offices, Conference Halls, Lecture Halls, Theatres, Schools and Universities, Exhibition Halls, Churches, Factories, Sheltered/Residential Accommodation.

With the explosion of digital recording techniques comes a new world of recording, storing and manipulating data. We now have hand held digital recorders with capacities of 1 to 80 hours plus recording times, with virtually instant access to our data. The more sophisticated of these can transfer data in file format to the PC in a very short time. The PC with voice recognition software can then present the information on screen. A word of caution, voice recognition is exactly that - voice recognition. Do not expect a system, no matter how good to be able to cope with the users voice, perhaps 10 students and a lecturer. There are several digital recorders and systems out there; we try to provide the better part of this range.

Firstly DDA stands for (Disability Discrimination Act). The purpose of the DDA is to prevent Service Providers treating people with disabilities less favourably than other customers or employees and to oblige Service Providers to make reasonable adjustments to all aspects of their service to ensure it is accessible to people with disabilities.
The DDA makes it unlawful for service providers to discriminate against disabled people in the service they provide by either:

1. refusing to provide a disabled person with a service which is provided to others;
2. offering service on different terms;
3. offering a different standard or manner of service; or failing to comply with a duty to make “reasonable adjustments”, such that it makes it impossible or unreasonably difficult for a person with disabilities to use that service.

If you require more information on the Disability Discrimination Act please contact our support team at info@hagger.co.uk

All our payments are through RBSWorldPay or PayPal two of the world leaders in online payments.

These Simple steps to help you use the internet safely have been taken from RBS WorldPay Website.

At RBS WorldPay, helping you keep your information safe online is our top priority.

Remember, RBS WorldPay will never ask you to provide confidential information (e.g. banking passwords etc) by email.

Please note: Within the next section - 'Ten Top Tips for Online Safety' - we do include links out to various external sites where further information on internet safety may be available.

Top Ten Tips for Online Safety

Following these simple steps allows you to shop online with confidence:

1. Don't hand over valuable card or bank account information to the fraudster.
   Don't give away your Personal Identification Number (PIN) or bank passwords to cold callers or in response to unsolicited emails - often known as Phishing scams. RBS WorldPay will never ask you for this information.
2. Keep your cards and card details safe in the real world.
   Most Internet fraud happens because card details are stolen in the real world and used online, so keep them safe at all times.
3. Sign up whenever you are given the option whilst shopping online to Verified by Visa or MasterCard SecureCode.
   Increasingly when you go to pay online with your card you will be given the option of signing up to these schemes that involve you using a password. By signing up you will prevent a fraudster using your card details on participating sites as they will not know your password.
4. Only ever use a protected computer.
   Make sure your computer has up-to-date anti-virus software and a firewall installed.
5. Only shop at secure websites.
   Ensure that the security icon - the locked padlock or unbroken key symbol - is showing in the bottom of your browser window before sending your card details. The beginning of the retailer's Internet address will change from "http" to "https" when a purchase is made using a secure connection. Note: By double clicking on the padlock, you will see a confirmation that it is still valid.
6. Make sure your browser is set to the highest level of security notification and monitoring.
   The safety options are not always activated by default when you install your computer. The most popular browsers include Microsoft Internet Explorer and Firefox. Check that you're using a recent version - you can usually download the latest version from your browsers' websites.
7. Always check your statements.
   Check statements as soon as you receive them. If you find a transaction on your statement that you did not make, contact your bank or card company immediately. Shred any documents that contain information relating to your financial affairs.
8. Consider using an Internet-only card.
   If you regularly make transactions over the Internet consider opening a separate credit card account specifically for these transactions. This would enable you to monitor transactions at a glance and credit cards offer additional consumer protection should anything go wrong.
9. Print out your order.
   When shopping online make sure you get a hard copy of both your order form and the retailer's terms and conditions. When buying from overseas remember that it may be difficult to seek redress if problems arise, but having all the relevant information will help your bank or building society take up the case if you have any problems.
10. Learn more about online security.
    For more information about how to bank and shop safely online visit: Get Safe Online, CardWatch.org, or Bank Safe Online.